some of our training

Organisational Performance Management


•       “What you measure is what you manage.”

•       “What you measure is what you get.”


In today’s rapidly changing environment organisations must have robust systems that measure performance and assists them in taking action where non performance is detected.


Objectives of Business Performance Management

To assist everybody to understand what constitutes Business performance management

1.       Understand the importance of achieving the business objectives

2.       How to set objectives, measures and targets for business units

3.       Planning according the objectives

4.       Managing achievements of targets

5.       Aligning individual performance to business objectives

6.       Using performance management tools to motivate staff


Target audience

·         Directors

·         Senior managers

·         Managers

·         HR managers

·         Anybody who is accountable for achieving targets with their teams


Duration

3 days

This course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.

This course is wholly interactive combining theory with role play and team exercises, and group interaction.

Evaluation happens through participation and group discussion


Course content per module

PM and corporate governance

·         The board’s role

·         Different models

·         Benefits and pitfalls

How vision, mission and strategy sets the targets for performance

·         Strategy

·         Strategy mapping

·         Setting objectives

·         Determining what needs to be measured

·         Setting targets

·         Defining measures

·         Setting initiatives

·         Practical exercise

 

Setting up unit objectives and measures

·         Unit objectives that are aligned to business objectives

·         Setting targets

·         Defining initiatives required to achieve targets

·         Practical exercise

Understanding the power of the plan do review methodology

·         How to perform a root cause analysis

·         Conducting impactful meetings

·         Assigning responsibility

·         Practical exercise

Individual performance management

·         Setting Objectives aligned to organisation goals

·         Creating SMART measures

·         Ensuring the resources to achieve is agreed

·         Analysing skills gaps and aligning training requirements

·         Practical exercise

How to conduct performance reviews that motivate staff

·         Understand the reason for deviant performance

·         Prepare for discussion

·         Concentrate on actions

·         Provide guidance in setting short term goals

·         Explain consequences of deviant performance

·         Practical exercise

Mentoring and coaching

·         Difference between mentoring and coaching

·         Managers and leaders responsibility

·         Gettig the timing right

·         Preparation

·         Getting feedback

Understanding how managers and leaders’ behaviour impacting on performance

·         Own performance

·         Concentration of value-added activities

·         Meeting management

·         Time management

 

Feedback from previous training

·         Excellent value for money – M Viljoen – Council for Medical Schemes

·         Great!!! Very informative and interesting – Dalene Manneson – SAPPI

·         Definitely recommendable – Vasti Smith – SITA

·         High Class course – David Mabe – Jacklin Enterprises

·         Very informative – excellent tutor – Quraisha Moosa – Wits Enterprise

·         Excellent course.   Nic is a dynamic presenter who kept us interested – Tharmaine Gaunden - Nedbank

·         Excellent presentation skills, very good, assisted me in enhancing my skills – J van Beeharilall - Parliament

·         Very well presented with good content – L Johnson – Nedbank

·         Well presented, allowing for a lot of reflection – Jaco Robbertse – Nedbank


For pricing, scheduling, or to request a detailed course outline, please contact us today and empower your team to solve the challenges of tomorrow.